Shipping policy

Free tracked shipping, everywhere we sell

Shipping is free on every order, to every country we ship to. Import duties and taxes are included in the price, so there's nothing extra to pay when your order arrives.

How long it takes

  • Processing: orders usually ship within 1–2 business days (Monday to Friday, not counting public holidays).
  • Delivery: 7–10 business days after your order ships.
  • These are estimates, not guarantees. Carrier delays, customs checks, severe weather and peak seasons can add time, and they're outside our control.

Orders ship from our partner warehouse facilities. A larger order can arrive in more than one parcel.

Tracking

Every order is tracked. We email your tracking link as soon as your order ships. Tracking can take a few days to show movement while your parcel is handed to the local carrier; that's normal.

Your address

Please check your shipping address at checkout; we ship to the address you give us.

  • To change it, email us within 1 hour of ordering, before your order goes into processing.
  • If a parcel is returned to us because the address was wrong or incomplete, we'll reship it once you've paid the new postage, or refund the order minus the original shipping cost to us.

If your parcel hasn't arrived

  • Tracking hasn't moved for 10 business days: email us and we'll open an investigation with the carrier. If it's confirmed lost, we'll send a replacement.
  • Tracking says "delivered" but you don't have it: check with neighbours, your mailbox, side doors and any building reception, and give it 24 hours. Then email us within 7 days of the delivery date and we'll open a claim with the carrier. Once a carrier confirms delivery to the address you gave us, the parcel is in your care, but we'll help you chase it.

Digital items

The ebook and checklists that come free with the 5-pack and 10-pack are digital. They're emailed to you as download links in a "Your downloads are ready" email shortly after you order. Nothing physical is posted for them.

Contact

support@tryblackoutwater.com · we reply within 24 hours, Monday to Friday.