Terms of service

1. Who we are

tryblackoutwater.com ("Blackout Water", "we", "us") is our online store. By placing an order or using this site, you agree to these terms, our Shipping Policy, our Refund Policy and our Privacy Policy.

2. Our products and how to use them

The Blackout Water Survival Straw is a personal water filter for emergency and outdoor use. It reduces bacteria, protozoa and sediment, and an activated carbon stage reduces chlorine, taste and odour.

It is not designed to remove viruses, salt (it can't make sea water drinkable), heavy metals, fuel, oil, industrial chemicals, radiation, fluoride or nitrates. For floodwater or water that may contain sewage, filter it and then boil it for 1 minute or use a purification tablet. Always follow the instructions that come with the product and on our How to Use page. You're responsible for choosing a suitable water source and using the product as instructed.

Capacity and shelf-life figures are based on normal use as instructed; results vary with water quality and care.

3. Prices and payment

  • Prices are set in US dollars. Prices shown in your local currency are converted for convenience, and your bank may apply its own exchange rate and fees.
  • Prices include free shipping and any import duties and taxes for your country.
  • We may change prices or offers at any time, but not for an order you've already placed.
  • If a product is listed at a clearly wrong price because of an error, we may cancel the order and refund you in full.

4. Orders

Your order is an offer to buy. It's accepted when we ship it. We may refuse or cancel any order, and refund it in full, including orders we believe are fraudulent, placed by a reseller, or placed with payment details that aren't yours. We may limit quantities per customer.

5. Shipping, cancellations and refunds

Delivery times, address changes and lost parcels are covered by our Shipping Policy. Cancellations (within 1 hour of ordering) and the 365-day money-back guarantee are covered by our Refund Policy.

6. Payment disputes

If there's a problem with your order, please contact us at support@tryblackoutwater.com before contacting your bank; we can usually fix it faster. If you open a chargeback or payment dispute, you agree that we may share your order details, communications with us, delivery tracking and these terms with your bank and payment processor to respond to it.

7. Digital products

The ebook and checklists are licensed to you for personal use only. You may not resell, share publicly or redistribute them. Because they're delivered by download straight after purchase, they can't be returned.

8. Our liability

To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order, and we aren't liable for indirect or consequential losses. Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by negligence, or your rights under consumer law in your country.

9. Website content

All text, images, video and branding on this site belong to us or our licensors. You may not copy or reuse them without our written permission.

10. Governing law

These terms are governed by the laws of Texas. If you're a consumer, you also keep the protection of the mandatory laws of the country where you live.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

12. Contact

support@tryblackoutwater.com